Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chahaltextiles@gmail.com. Please note that returns will need to be sent to the following address: [ MAHAVEER NAGAR RESIDENTIAL SCHEME,, 11-A,, NEAR
 CHITRAKOOT COLONY,, TONK ROAD, SANGANER,
 JAIPUR, Jaipur, Rajasthan, 302011Sanganer, Jaipur] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chahaltextiles@gmail.com.


Return Policy

Last Updated: 04-02-2025

Thank you for shopping with Ficka! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

Eligibility for Returns:

  • Items must be returned within [X] days of the delivery date.

  • Products must be unused, unworn, and in their original packaging with all tags attached.

  • Certain items, such as [non-returnable items like gift cards, personal care products, etc.], are not eligible for return.

Return Process:

  1. Contact our customer support at Support@Ficka.in to initiate a return.

  2. Once your return is approved, you will receive instructions on how to return the item.

  3. Pack the item securely and include any necessary documentation.

  4. Ship the item to the provided return address.

Refunds:

  • Refunds will be issued to the original payment method within 7 business days after receiving and inspecting the returned item.

  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Exchanges:

  • If you need a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at Support@ficka.in with photos of the issue.

  • We will arrange for a replacement or provide a full refund as necessary.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • We recommend using a trackable shipping service, as we are not responsible for lost or missing returns.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chahaltextiles@gmail.com.

 

For any further questions or concerns, feel free to reach out to us at [Support@ficka.in].

Thank you for shopping with Ficka!